I heard the Downtown branch had opened

I heard the Downtown branch had opened, so I made a reservation using the number provided on WhatsApp. Upon arriving, I was told to go to the main branch because it was a reservation at the main branch. I explained that I had made a reservation using the number on Google Maps for the Downtown branch, but they told me that both branches share the same number. The two branches are over 2km apart, and traffic was heavy during peak hours, so I was a bit taken aback. Fortunately, they sent therapists to the Downtown branch, so I was able to receive a massage there. The facilities were new and nice, and the therapists were excellent. However, when moving outside after the hot and cold baths, only towels were provided, no robes, which was a bit inconvenient. It was fine for us when there were no people around, but I think it could be awkward during busy times. Overall, I was satisfied with my experience, but I think they need to provide more information to distinguish between the two branches to avoid confusion when making reservations.