I would love to start by saying that the service here is truly…

Kate R. · Hesa Downtown Ubud · December 2025

I would love to start by saying that the service here is truly outstanding. You can genuinely feel how much the staff care about the clients their warmth and attentiveness really make a difference. The overall concept is lovely as well: two pools, a sauna, and the option to enjoy the facilities for about 30 minutes before your treatment. It allows you to relax and unwind before the massage, which I really appreciated. I booked the Full Treatment, and the massage itself was wonderful I almost fell asleep, so that says it all. There are just a couple of small suggestions from my perspective that could make the experience absolutely perfect: • Lighting: As a highly sensitive person, even the lowest lighting level still felt a bit bright for me. This is not about the staff at all, but more a design choice. Adjustable, softer lighting in treatment rooms would make the experience even more immersive and relaxing. • Hammam experience: I noticed the large buckets used to fill water. Ideally, it would be great if the water could be prepared in advance or if there were a hose system instead. The sound of filling buckets can be a little distracting when you’re already in a deeply relaxed state especially for sensitive guests. These are very minor details, but I believe they could elevate the experience to 10/10. Overall, I really enjoyed my time here and share this feedback with love, because the place truly has amazing potential and already delivers a beautiful experience.

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Oct 2026

From the moment you arrive, you are completely taken care of!

From the moment you arrive, you are completely taken care of! First with some water and iced tea while the kind staff confirm your treatments. We got the Korean zen treatment and enjoyed every moment - first the hot plunge, cold plunge, and sauna, then a body scrub, followed by an avocado wrap, and then a bubble treatment which was incredibly relaxing. We ended with a Balinese massage that literally put me to sleep. After everything, you change in a designated area. At the end, the staff walks you to a nice, shaded, cool seating area to give you delicious, fresh dragon fruit and papaya and tea. They even surprised us with cake for our honeymoon. I haven't felt this relaxed in a while and would come back again!

Cathy D.
Hesa Wellness Spa
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Hesa Wellness Spa · Ubud

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