Wasn’t asked to leave a review but felt my experience was so…

Wasn’t asked to leave a review but felt my experience was so lovely that I’d leave one anyway! Staff were friendly, kind, and accommodating. Loved the customer service from the start because upon finding out the facilities are shared, I requested for a slightly more private experience and they arranged for us to start our appointment earlier to have the facilities to ourselves. When we arrived, we were greeted by reception and provided with iced mint tea, went through an explanation of our package (Balinese Bliss), and they had a form to fill out to select your massage pressure, any areas to avoid/focus on, skin type & sensitivity because the package included a facial and body scrub, which was such a nice touch! Tea and fruits were provided after our treatment as well! As we were a group of 3, we had to split into a couple room and a single room so for larger groups, may want to check on the treatment rooms available! The facilities (hot & cold plunge, sauna, showers, toilets) were clean and well-maintained. They provided cotton pads, cotton buds, and micellar water at the toilet. The treatment rooms were ventilated, with fans and sheer curtains for airflow & privacy. The only issue was while there are lockers with wristband keys provided, we were asked to remove them before treatment and left the keys on hooks which were out of sight from the massage bed. I would have preferred having my locker keys in view for peace of mind. The massage was good, with the masseuse checking in from time to time about the pressure. She focused on the areas I highlighted in the form. The Boreh scrub was interesting, it felt a little like menthol at first then it really started heating up. If you’ve got sensitive skin/are sensitive to heat, might wanna check on the ingredients used first! The water used for washing was a tad bit too hot initially but my body adjusted and it was nice. Bubble wash and hair wash was fun, there was a second body scrub included and they used shampoo & conditioner for the hair wash. The facial was really nice, she was gentle with my skin and it didn’t cause any breakouts after! While some reviews say it’s not worth the price, I felt that mine was. I think the staff are more than willing to accommodate and give you the best experience. I definitely suggest asking them any questions or requests you have on WhatsApp (their response time is quite fast) before heading down, or in-person if you’re already there, so you get the most out of the experience and what you paid for.