We went for two deep tissue massages that were booked as 90…

Sophie M. · Hesa Wellness Spa · January 2026

We went for two deep tissue massages that were booked as 90 minutes. On arrival, we were informed that the booking actually consisted of a 60 minute massage plus 30 minutes of facility use. This information was placed at the bottom of the booking page and was not very clear, which felt a bit cheeky and could definitely be more transparent. That said, the staff handled it well. They explained everything calmly and were very accommodating, offering to change our booking to a full 90 minute massage with a price adjustment, which we appreciated. We were welcomed with a drink and allowed to use the facilities before the massage. This was a nice way to unwind beforehand. As we had not brought swimwear, they kindly lent us some so we could still enjoy the facilities. The facilities themselves were okay,well maintained and clean and they are perfectly fine for what they are. There is a steam room, hot and cold pools, as well as toilets and showers, all clean and comfortable. The massage itself was great. The therapists were strong and attentive. The pressure was well adjusted and we left feeling relaxed. We were offered tea and fruit at the end, which was a calm and pleasant way to finish the experience. Overall, a very relaxing experience with good treatments and friendly staff. With clearer communication on the booking details, it would be even better. We would still happily return

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More guests on Cold plunge pool

Nov 2026

Phenomenal Experience!

Phenomenal Experience! If you're in Ubud I can't recommend highly enough! It's a tranquil space filled with light. All the staff were cousins polite and the fruit platter was a welcome treat at the end. Not sure about the cold plunge 😅😅 sad that I don't have time to come back for more before I go home. The best bit.... When I booked our group I mentioned a birthday girl and then they surprised all of us with cake, a rose for the birthday girl and sang her happy birthday. All round my favourite experience in Bali.

Lisa V.
Hesa Downtown Ubud
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Hesa Wellness Spa · Ubud

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